Practical implementation insight and advice from a Certified ITIL Expert Consultant and former ITIL Instructor. This is a site for IT Professionals, from all types of organizations, who face many of the day to day challenges associated with using the ITIL best practice guidelines to improve their IT processes.
Feel free to take a look, take what you need and give us your feedback on what you'd like to see more of.
Saturday, March 10, 2012
Finally an ITIL article that begins to address real concerns.