Practical implementation insight and advice from a Certified ITIL Expert Consultant and former ITIL Instructor. This is a site for IT Professionals, from all types of organizations, who face many of the day to day challenges associated with using the ITIL best practice guidelines to improve their IT processes.
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Monday, May 02, 2011
4 Components of A Successful IT Strategy:
1. Develop long-term, simple, clear, measurable and agreed upon objectives.
2. Gain a profound understanding of your IT customers.
3. Develop an objective and rational understanding of your internal resources and capabilities.
4. Develop a plan to effectively implement strategic intentions.