Practical implementation insight and advice from a Certified ITIL Expert Consultant and former ITIL Instructor. This is a site for IT Professionals, from all types of organizations, who face many of the day to day challenges associated with using the ITIL best practice guidelines to improve their IT processes.
Feel free to take a look, take what you need and give us your feedback on what you'd like to see more of.
Saturday, April 17, 2010
ITIL Process Implementation 101 - Getting Started
To get started with any process implementation effort, first determine:
What best practices (templates, process descriptions, tools, etc.) are currently available in your organization?
What best practices do you need?
What processes do you need to be implemented?
Where do they fit in the process description framework?