Tuesday, January 19, 2010

ITIL Process/System Analysts - For Enterprise Service Desk Transformation Project - San Antonio, TX

Employment Type: Full Time, Temporary/Contract/Project
Expected Duration: 3 Months + for initial assignment - long term possible

4 Openings total

Client is a large DoD organization that is interesting in transforming an existing Service Desk operation to an ITIL/best-practices based service desk. Working under the direction of the project manager, the Systems Analyst / Sr. Systems Analyst will play a major role in designing and writing the specifications for this transformation.

Requirements for the position include:
• Excellent communication skills
• Familiarity with ITIL requirements is required; Foundation certification preferred
Knowledge of formal process mapping techniques used to represent business processes is required
• For the Sr. Systems Analyst position, ITIL Foundation is required and ITIL Practitioner is desired
• General knowledge of business process analysis and design principles and practices
• General knowledge of business process re-engineering strategies, concepts and best practices
• General knowledge of project planning and estimation
• General knowledge of project management
• Demonstrated ability to work independently (with minimal work direction)

• Evaluates the current process and workflow for various functions of the service desk, documents findings, and recommends modifications to align the processes with an ITIL/best-practices approach
• Actively participates in meetings with multiple levels of the client's management team
• Assists the Project Manager in preparing for meetings
• Facilitates meeting discussions
• Participates actively in all aspect of project management and control

For more information, contact:

Tiffany Donato
ABBTECH Services, Inc.
National Technical Recruiter
Phone: 703-450-5252 x233
Toll Free: 1-877-936-7569
tiffanyd@abbtech.com / www.abbtech.com / www.abbtech.jobs

ITIL & IT Service Management

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