- Expert and practical ITIL based IT Service Management advice. The Spot for ITIL Service Management: February 2009 The Spot for ITIL Service Management: February 2009

Monday, February 02, 2009

Call for Papers - itSMF USA Road show '09

One hour ISO 20000 presentations wanted for six tour stops.

Recognizing the impact of the economic conditions on training and travel budgets, the IT Service Management Forum USA (itSMF USA) is bringing the show to you. The itSMF USA Road Show series is six one day events, one each to be held in Chicago, Omaha, Nashville, Seattle, Denver and Orlando.

Industry leaders, local experts, speakers, or ITSM champions, are invited to submit an abstract of their story for consideration to provide a one-hour session at any or all of these events.

The main theme of the Road Show will be improving operations and running more cost effectively leveraging standards and best practices and in particular featuring ISO/IEC 20000.

The topics may include benefits of certification at the organizational level, or the use of best practice frameworks such as ITIL, CobIT, Six Sigma, MOF, CMM/CMMI and others to achieve the certification objectives of the standard.

Show Schedule:

  • March 31 -- Chicago
  • June -- Seattle
  • April 21 --Omaha
  • October --Denver
  • May --Nashville
  • November -- Orlando

Vist ITSMf to register for the first event in Chicago, Il, or ITSMWatch for more Road Show details.

Submit your presentation proposal to mevents@itsmfusa.org.

* Deadline for the Chicago event is January 30th.
* Deadline for all remaining events is February 28th.

Submissions should contain the following:

  • Title and 250 word description of the presentation
  • Contact information and biography, including speaking experience
  • List of events in which you like to present
  • Level of presentation (beginners, intermediate, advanced)
    Road

ITIL & IT Service Management

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ITIL's Latest Translations Titles and Glossaries - Available Now!

German and Japanese Translated Core Lifecycle Suite PDFs plus French Introduction

The core ITIL titles have been commissioned and structured to be read as a five title series, each building on the work of the other. Now translated into German and in PDF format, these titles reflect the lifecycle of services encompassing the entire spectrum of people involved at any stage of the framework. So, without being the prime audience, everyone involved will benefit from access to the entire library.

A PDF allows for easy access while you're on the move:
  • Single user
  • Non-networkable
  • Basic downloadable PDF: searchable with a bookmarking function
Once downloaded the PDF is permanently stored on your PC. It can be used on another PC provided Adobe reader 6.01 or Adobe 7 has been installed, and by setting up a .Net Passport from the DRM activator site.

German Translations

ITIL Lifecycle Publication Suite PDFs (German Translation)

Japanese Translations

ITIL Lifecycle Publication Suite PDFs (Japanese Translation)

French Translation

The Introduction to the ITIL Service Lifecycle Book (Hard copy)

ITIL Glossaries

The ITIL glossary has now been translated into Arabic, Dutch and Hungarian.

ITIL & IT Service Management

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