Monday, June 08, 2009

Making the Business Case for ITIL

By Anthony Orr and Erin Casteel

ITSMWatch columnists Anthony Orr and Erin Casteel provide seven ways ITIL can help you "tune up" your IT organization:

  1. Gain Greater Visibility and Control of IT
  2. Achieve Better Integration with Business Objectives
  3. Sharpen Your Focus on Continual Service Improvement
  4. Help IT Run More Efficiently
  5. Adapt More Quickly and Easily to Ever-Changing Business Conditions
  6. Improve Communication With the Business and Within IT
  7. Revving Up the IT Engine

Check out the entire article at ITSMWatch!

ITIL & IT Service Management

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