Saturday, January 03, 2009

Understanding Effective Change Management

Economic downturns provide the perfect rationale for jumpstarting ITIL projects. George Spafford of Pepperweed Consulting recently penned an article on this subject in ITSMWatch entitled Understanding Effective Change Management.

The article focuses specifically on the importance of Change Management. However, this statement holds true for all of Service Management processes.

Although many companies are cutting back on process improvement programs, viewing them as 'nice to have,' now is the time when they are needed the most.

Now is the time to focus on building efficiencies. Now is the time to prioritize initiatives and dedicate resources toward efforts that will create the most value for the organization. ITIL and IT Service Management can help with this.

The entire purpose of ITIL is to improve the level of quality of IT Services by creating and implementing a set of processes that help to define the desired level of quality and create a plan to deliver those IT services both efficiently and effectively.
Click here to read the entire article.

Contact Red Engine Consulting for a free consultation on how to jump start your ITIL project.


ITIL & IT Service Management


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