Practical implementation insight and advice from a Certified ITIL Expert Consultant and former ITIL Instructor. This is a site for IT Professionals, from all types of organizations, who face many of the day to day challenges associated with using the ITIL best practice guidelines to improve their IT processes.
Feel free to take a look, take what you need and give us your feedback on what you'd like to see more of.
ITIL concentrates on describing IT Service Management processes, functions and roles but does not describe how to build a Department to run and manage those processes, leaving the question "How can I structure my organisation to most effectively support ITIL Service Management?". This publication, 'Building an ITIL Based Service Management Department', explains in a structured and logical manner how to build an ITIL based Service Management Department that will both support and supplement those processes.