Friday, May 09, 2008

Six of the Best: New ‘Implementing’ titles from Van Haren Publishing

Check out these new Service Management and IT Governance titles from Van Haren Publishing:

Implementing IT Governance

Implementing IT Governance has just been published. This new title fills a real gap in the marketplace for a comprehensive and integrated approach to IT/business alignment, planning, execution and governance, and gives readers structured and practical solutions, using the ‘best of the best’ principles available today.

The book is divided into nine chapters, covering the three critical pillars necessary to develop, execute and sustain a robust and effective IT governance environment – leadership and proactive people and change agents, flexible and scalable processes, and enabling technology. It is also a complementary volume to the recently updated title on CobiT: IT Governance based on CobiT® 4.1 – A Management Guide.

Implementing Metrics for IT Service Management

Implementing Metrics for IT Service Management provides a measurement framework based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL®) set of best practices. The framework is also compatible with the Control Objectives for IT (CobiT®) framework, and supports ISO/IEC 20000 standards for IT Service Management. This volume is complementary to our bestselling Metrics for IT Service Management, and is sure to be a popular read for anyone who is getting to grips with metrics based on ITIL®.

Implementing leading standards for IT Management

Presenting a valuable selection of standards as chosen by industry experts Getronics, the people who first introduced ITIL to the Dutch market, and were at the forefront of the expansion of best practices with their development of ASL and BiSL. The standards presented in this volume are seen to be the most dominant, inescapable or promising in the marketplace today. These are the established, described and widely accepted agreements which help to make communication between systems – people, processes and technology – both possible and predictable.

Implementing Information Security based on ISO 27001 & ISO 17799: A Management Guide

Implementing Information Security based on ISO 27001 & ISO 17799: A Management Guide covers cultural and organizational issues that are key for successful adoption and certification; covering strategic business decision-making, and with recommendations regarding potential Board input. This popular Management Guide notes that the design and implementation of the Information Security Management System (ISMS) should be directly influenced by the organisation’s needs and objectives, security requirements, the processes employed, and the size and structure of the organisation.

Implementing Service and Support Management Processes

Adopting a hands-on approach, and authored by widely respected practitioners and experts, this title provides advice and assistance on how best to implement Service Management using the experience of those with a strong track record of real life success. The book provides a holistic view for setting up a Support Center and provides a reference for Support Managers as they evolve their existing Center. It also provides prescriptive guidance to implementing ITIL® processes and other Support Center processes which are not in ITIL, whilst also focusing on operational metrics.

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