Implementing IT Governance
Implementing IT Governance has just been published. This new title fills a real gap in the marketplace for a comprehensive and integrated approach to IT/business alignment, planning, execution and governance, and gives readers structured and practical solutions, using the ‘best of the best’ principles available today.
The book is divided into nine chapters, covering the three critical pillars necessary to develop, execute and sustain a robust and effective IT governance environment – leadership and proactive people and change agents, flexible and scalable processes, and enabling technology. It is also a complementary volume to the recently updated title on CobiT: IT Governance based on CobiT® 4.1 – A Management Guide.
Implementing Metrics for IT Service Management
Implementing Information Security based on ISO 27001 & ISO 17799: A Management Guide
Adopting a hands-on approach, and authored by widely respected practitioners and experts, this title provides advice and assistance on how best to implement Service Management using the experience of those with a strong track record of real life success. The book provides a holistic view for setting up a Support Center and provides a reference for Support Managers as they evolve their existing Center. It also provides prescriptive guidance to implementing ITIL® processes and other Support Center processes which are not in ITIL, whilst also focusing on operational metrics.