Duration: 3 months
To provide consulting services to identify a roadmap for maturing the procedural environment through which the Client carries out its mission.
The engagement will focus on:
Will approach the work in two distinct and interrelated phases:
Assessment Phase – In which the current operational model is evaluated against ITIL best practices for Information Technology Service Management to identify the current maturity level of Client's operation environment, identify gaps and highlight opportunities for improvement
Roadmap Development Phase – In which the gaps that have been identified are prioritized for action within tactical and strategic timeframes to create maximum alignment with the standards, as well as to create a plan for continuously maturing the service management functions.
The ITIL Assessment phase is broken into four components and delivered concurrently:
- Information Gathering and Review
- Process Gap Analysis
- Maturity Level Measurement
As specified in the RFO, the ITIL Assessment will cover the following process areas:
- ITIL Service Delivery
- Service Level Management
- Capacity Management
- Availability Management
- Financial Management for IT Services
- ITIL Service Support
- Configuration Management
- Incident Management
- Problem Management
- Change Management
ITIL Master Certification is required
Contact Rosan for more information on this position.