Tuesday, May 06, 2008

Project Manager Position with ITIL Master Certification

Location: Sacramento, CA.

Duration: 3 months

Project Scope:
To provide consulting services to identify a roadmap for maturing the procedural environment through which the Client carries out its mission.

The engagement will focus on:

  • Identifying the current implemented process sets and maturity levels
  • Identifying gaps within the current operational model as it relates to the specific process areas of the ITIL Service Delivery and Service Support processes
  • Creating a clear and achievable action plan to further align process and procedures with the ITIL and ISO 20000 (BSI 15000) best practices.
  • Outline the processes required to continuously evaluate, alter and mature the environment to achieve the highest levels of quality and service

Project Methodology

Will approach the work in two distinct and interrelated phases:

Assessment PhaseIn which the current operational model is evaluated against ITIL best practices for Information Technology Service Management to identify the current maturity level of Client's operation environment, identify gaps and highlight opportunities for improvement

Roadmap Development PhaseIn which the gaps that have been identified are prioritized for action within tactical and strategic timeframes to create maximum alignment with the standards, as well as to create a plan for continuously maturing the service management functions.

ITIL Assessment

The ITIL Assessment phase is broken into four components and delivered concurrently:

  • Information Gathering and Review
  • Process Gap Analysis
  • Maturity Level Measurement

As specified in the RFO, the ITIL Assessment will cover the following process areas:

  • ITIL Service Delivery
  • Service Level Management
  • Capacity Management
  • Availability Management
  • Financial Management for IT Services
  • ITIL Service Support
  • Configuration Management
  • Incident Management
  • Problem Management
  • Change Management

ITIL Master Certification is required

Contact Rosan for more information on this position.

ITIL & IT Service Management

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