Friday, February 01, 2008

Senior Consultant I, PSO Managed Services at VMware

Company: VMware
Job Title: Senior Consultant I, PSO Managed Services
Description: Title: Senior Consultant I, PSO Managed Services

Position Summary:
VMware Consultants within the VMware PSO Managed Services organization are responsible for delivering complete solutions based on the core set of Managed Services offerings.

This position requires both technical and functional knowledge and expertise to be utilized to deliver services to VMware PSO and Field Sales teams as well as VMware VAC Partners.

The VMware Managed Services organization is extremely strategic to the field organization as it will not only drive significant revenues, but it is the key upfront services step in driving larger server deals.

The Managed Services organization will start by focusing on VMware Capacity Planner only, but will evolve to deliver additional VMware services through an ASP model.

Consultants within the Managed Services organization are expected to be proficient, from both business and technical perspectives, on each service delivered through the Managed Services organization.

Primary Responsibilities
* Deliver premium-quality service to VMware Managed Services customers (primarily Consultants, Sales, and VAC Partners)
* Enforce robust operations and process for the Managed Services organization
* Work with cross department teams to deliver engagements
* Work with Field Sales organization to efficiently manage assessments as part of a pre-sales process
* Work with the PSO Practice Development team to capture and develop services IP and best practices for assessments and other services delivered through the Managed Services team for reuse by customers and partners
* Capture key product enhancements and communicate regularly with Product Management
* Interface with key partner organizations (e.g. Avnet, VACs, SI?s, etc.) to co-deliver services and drive knowledge and best practices in these organizations

Qualifications: (Knowledge, skills, and abilities)
* 5+ years of relevant experience
* At least 3 years experience in customer-facing positions as a professional services consultant or engineer, preferably with an Internet or "Big 5" consulting organization
* 2-3 years experience in infrastructure architecture and design of complex distributed systems environments, including failover techniques, recovery/rollback, and application partitioning
* 2-3 years experience in capacity planning and performance tuning of business- and mission-critical IT systems
* Strong practical Unix or Linux systems administration skills
* Understanding of computer server architectures, including peripheral interfaces (SCSI, RAID, Ethernet) and multi-processor designs (SMP)
* Familiarity with systems management concepts, processes and standards (e.g. SNMP); capacity/performance management and tuning; and storage and network management
* Understanding of modern IT production data center and Internet (ISP/ASP) hosting operations
* Excellent communications and interpersonal skills * B.S./B.A./M.S. degree or equivalent technical training
* Travel up to 20%

For more information on this and other positions with VMWare, contact: Inam Hussain

For information on Service Management related positions click here: ITSM Jobs

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