Thursday, March 13, 2008

ITIL: Top implementation tips for IT managers

By Pink Elephant Inc.
01 Dec 2007 SearchCIO.com

What are some of the best ways to approach ITIL implementation projects? Pink Elephant writes a very succint but informative article on the most important factors to take in mind when preparing to implement Service Management best practices.I've included that list here:

10. ITIL implementations need to be managed as formal projects.*
9. It takes resources, including time and money.
8. It will require education and training.
7. More than ITIL processes will change.*
6. A strong communication plan will need to be executed.*
5. It takes management commitment and participation.
4. The organizational culture will need to change.*
3. There will be resistance.*
2. It takes everyone's involvement.
1. It's worth doing!

* indicates those factors I consider to be the most important factors for consideration.

ITIL & IT Service Management

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