Friday, February 01, 2008

ITIL Consultant Job

ITIL Consultant
DURATION : 2 MONTHS
LOCATION : Winston, Salem
Rates- $48/hr

Rich experience in ITSM Consulting and Project Management.
  • 6 to 8 years of IT experience in the IT Infrastructure domain – customer support, infrastructure management services, systems integration services , IT Services Management etc
  • 3+ years of experience in designing and implementation of ITIL / ITSM processes & best practices – should have worked in the complete process implementation lifecycle, right from user awareness on ITIL , as-is process maturity assessment, gaps identification, process definition to process adoption / implementation and benefit realization.
  • In-Depth working knowledge ITIL process framework – Incident Management, Change Management, Configuration Management, Service Level Management, Availability, Capacity Management , Request Management , Demand Management etc. needed; Experience in design & implementation of CMDB, SLA / OLA design, Capacity Plan , Availability Plan , Service Performance Metrics etc is necessary.
  • Knowledge on ISO 20000 will be a plus.
  • Knowledge on Six Sigma and/or LEAN will be a plus.
  • Experience in working on ITSM consulting engagements for large IT organizations is desirable.
  • Should have good technical knowledge of different hardware platforms, network / server support & integration, OS / messaging / storage platforms, data centers, web technologies etc.
  • Should have very good understanding of integration of IT infrastructure and IT service management processes.
  • Understanding of ITIL V3 framework.

For more detailed information about this position, please contact: gdeepa@etsiglobal.com

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