Tuesday, February 19, 2008

The Case for Release Management

RIM CEO would make a good Amity mayor.

This article is the best case for ITIL Release and Change Management!As we all are painfully aware, users of the ubiquitous Blackberry device felt great pain - approaching heroin withdrawal, in some cases - during a three-plus hour outage Monday, February 11th.

Research in Motion (hereinafter called RIM), the creators of the Blackberry, had a little "My bad" on a system upgrade. Quoting from an Associated Press (AP) story on the outage:It was the second major outage for the service in less than a year.

In April, a minor software upgrade crashed the system for all users. A smaller disruption in September also was caused by a software glitch.So what was the cause of this most recent outage? From all appearances, it was bad Change and Release Management. An ITIL faux pas, as in ‘What is ITIL?" By RIM's own admission, an upgrade designed to increase capacity was to blame.

The full story can be found at: http://www.msnbc.msn.com/id/23134432/

read more digg story

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