Thursday, January 24, 2008

Leveraging Network Behavior Analysis and ITIL to Improve Management Information

Register today for this upcoming ITSMWatch Webcast:
Using NBA and ITIL's Service Asset and Configuration Management to Improve Management Information

February 5, 2008 - 2:00pm EST, 11:00am PST

Registration is FREE for qualified attendees. This Webcast is sponsored by Mazu Networks. For more information and to sign up today visit Internet.com

To effectively and efficiently manage IT, we need accurate configuration data regarding hardware, software and services (what are termed configuration items) in order to make effective decisions. We can leverage Network Behavior Analysis (NBA) to help discover and confirm configuration item relationships thus resulting in a more accurate configuration management system (CMS). The end result is better knowledge base to improve change management planning and execution.

Attend this webcast and learn:
- An overview of ITIL v3's Service Asset and Configuration Management
- An overview of Network Behavior Analysis
- How we can leverage the two areas for the betterment the organization

Registration is FREE for qualified attendees. To sign up visit Internet.com

ITSMWatch Webcasts are educational Web conferences focusing on IT and Internet related business issues. Each Webcast runs approximately 45 to 60 minutes in total, and integrates a PowerPoint presentation with audio.

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