Friday, December 07, 2007

Measuring the ROI of ITIL Processes

This article is based on conversations with IT executives of Fortune 2000 companies regarding demonstrating the value of ITIL. The article focuses specifically on measurement of the ROI of the Change Management process. It addresses the issues confronting many IT organizations who are often unable to quantify the tangible value of implementing the ITIL best practice processes.Quite simply, IT operational costs are largely related to the rate of Change.

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