Friday, December 07, 2007

ITIL implementations: How to keep the momentum

This article on "implementing ITIL" was written in 2006 but it provides some very useful insights on how how you can start your ITIL implementation and keep the ball rolling while maintaining the energy level and attention ITIL required. What is most important is to realize that ITIL processes cannot be implemented in a vacuum but have to be part of a larger program effort that includes elements of organizational change management and design.

read more | digg story

No comments: