Friday, November 30, 2007

Practical ITIL Change Management Advice

Very helpful advice from a UK based Service Management professional. The article posted on the Tech Republic website provides an insightful overview of the considerations for rolling out ITIL Change Management in your organization.

Here's an excerpt:

"Getting started with Change Management"

"Change Management is undoubtedly one of the core processes in IT Service Management. Why? Because if you do not manage changes to the IT infrastructure you are exposing your organisation to an unknown level of risk, and will not understand the impact on the organisation if the change were to fail. You may well also be unaware of many internal and external changes, and non IT changes that are going on below the radar which could have an impact on your organisation. There is also a significant correlation between uncontrolled change and service failure."


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