Saturday, August 11, 2007

Positioning ITIL for Success

The following is an excerpt from an article from ITSM Watch on how to ensure the success of your Service Management implementation:

These are the 10 most important steps to getting your ITIL initiative to succeed, writes ITSM Watch columnist Glen Willis of the PA Consulting Group. One of the most important benefits of focusing upon standardizing process is the dynamic of repeatability, which provides two things for an organization: the opportunity to get better at what it does (via repetition) and the opportunity to measure what it does. Read more...

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