Tuesday, August 28, 2007

Things to avoid when implementing Service Management

Don't try to do it without professionals
Don't bury it in operations
Don't farm it out to contractors
Don't design process around tools
Don't roll out processes in silos
Don't try to roll out more than 3 processes at a time
Don't try to force it down people's throats
Don't do it for the sake of doing it
Don't think that training will solve all problems
Don't do it if you are not willing to go all the way
Don't plant it on the Titanic (on
a sinking ship)


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