Wednesday, August 30, 2006

4 Questions for ITIL Success

The four most important questions for any ITIL process implementation project:

1) Where do we want to go?
2)Where are we now?
3)How do we get there?
4)How do you know when we've arrived?

The answers to these questions are essential to begin every successful ITIL program. Without these answers, all efforts will be in vain and it will be almost impossible to measure value.

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