February, 2009
According to a recent article from Computer Economics, IT management has been in transition for some time, from a focus on managing the technology itself to using technology to help a business achieve its strategic objectives.
In theory, imposing disciplines on IT processes should improve productivity and make IT more responsive to the business. Many organizations are turning to the Information Technology Infrastructure Library, better known as ITIL, to accomplish this goal.
Large IT organizations are continuing to expand ITIL initiatives at a healthy pace, but new adoption may be slowing. The obstacles to adoption are real, and benefits are sometimes difficult to quantify.
Furthermore, the current economic crisis is not favorable to investment in long-term improvement programs such as ITIL. On the other hand, a downturn in business volume may be the best time to make changes to IT processes and services, as personnel may have more time for such initiatives.
The full version of this report begins with a brief explanation of ITIL’s history and current framework for IT service management. Next comes a summary of the ITIL adoption trends in the U.S.and Canada, examining levels of adoption by organization size and sector.
The study concludes with best practice recommendations for a phased, incremental approach to ITIL implementation.
ITIL is the most comprehensive approach to standardizing IT operations and improving overall management. It is currently used by thousands of companies worldwide with proven results.
Most IT managers struggle with a lack of structure and a reactive mode of operation that accompanies a lack of processes and procedures. ITIL offers a solution for putting the pieces of the puzzle into place to take a more proactive approach to improving the IT organization’s performance.
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